Return and Exchange Policy:

1. Payments are non-refundable and will be credited as store credit.
2. Returns are available for the first 2 days after you receive your purchase.
3. The item(s) must be in good condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused.
4. We will notify you once we receive and confirm that your item is eligible for return. Not eligible items will be send back to you, shipping will be handled by the customer.
5. Exchange item chosen will be subject for availability. We'll inform you once the chosen item is not available.

6. We will provide you with the full address details once your return has been authorised.
7. Shipping fees will be handled by the customer.
8. If you would like to exchange item(s) for a different size or color, please return the original item(s) and place a new order with the same or higher price. We will only process your exchange item once all payments was completed - payments for additional fee if the item price is higher + shipping fee.
9. When receiving an incorrect or damaged item(s), please contact us immediately. Ship the item(s) back to us within 2 days (Shipping handled by the clients) and we will send back the right item(s ) with free shipping.
10. Drop off of return item/s are allowed (Office hours: 8AM - 5PM). However, processing of exchange item/s are made within 1-2 business days as return item/s will go through our quality check section.
11. Please note that if you have any concerns, email us through concerns@retandro.com for your concerns to be acknowledged. No DMs. No calls. No text messages.
12. We do monitor the number of returns made by customers, and continued returns will be flagged and refused at our discretion.