FREQUENTLY ASKED QUESTIONS
WHERE CAN I PURCHASE RET AND RO?
Ret and Ro garments are exclusively available here at our retandro.com online store, and cannot be purchased via any other website or store.
WHAT PAYMENT METHODS DO YOU ACCEPT?
2. Credit/Debit card - Visa, Mastercard and others - via Paypal. (No need to sign up for a Paypal Account, this is optional).
3. Bank Deposit / Online Fund Transfer
HOW CAN I CONTACT YOU?
You can contact us by sending an email to firstname.lastname@example.org or reach us out at our Facebook Page and one of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 5 days a week, Monday - Friday. Any enquiries sent on weekends or public holiday will be responded to the following business day.
WHERE DO YOU SHIP TO?
We only ship within the Philippines.
CAN I PULLOUT ITEM(S) FROM RET AND RO?
Yes, email us at email@example.com
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, it cannot be changed or cancelled. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received. All shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order will be handled by the customers. Please ensure you check all shipping details carefully before submitting your order.